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	1.	Sistema de gestión de la calidad del servicio : sea líder en mercados altamente competidos / Pablo Emilio Riveros Silva by Riveros Silva, Pablo Emilio Series: Colección Textos universitarios Edition: 3a ed. Material type: Text; Format: print ; Literary form: Not fiction Language: Spanish Colombia : Ecoe Editores, 2007 Availability: Items available for loan: Biblioteca Central Rafael Parga Cortes (4)Call number: 658.562 R621s, ... Place hold Add to cart (remove)
	2.	Gerencia del servicio : la clave para ganar todos / Jorge Eliécer Prieto Herrera by Prieto Herrera, Jorge Eliécer Series: Colección: administración. Área: mercadeo y ventas Edition: 2a ed. Material type: Text; Format: print ; Literary form: Not fiction Language: Spanish Bogotá : Ecoe Editores, 2011 Availability: Items available for loan: Biblioteca Central Rafael Parga Cortes (2)Call number: 658.812 P949g, ... Place hold Add to cart (remove)
	3.	Gerencia del servicio : alternativa para la competitividad / Mario Enrrique Uribe Macias by Uribe Macías, Mario Enrique Series: Gestión empresarial Edition: 1a ed. Material type: Text; Format: print ; Literary form: Not fiction Language: Spanish Colombia : Universidad del Tolima, 2010 Availability: Items available for loan: Biblioteca Central Rafael Parga Cortes (6)Call number: AU 658.812 U76g, ... Place hold Add to cart (remove)
	4.	La excelencia en el servicio / Karl Albrecht, Lawrence J. Bradford; traducción Jesús Villamizar Herrera; revisión técnica Humberto Serna Gómez by Albrecht, Karl Bradford, Lawrence J Serna Gómez, Humberto, rev Villamizar Herrera, Jesús [tr] Edition: 1a ed. Material type: Text; Format: print ; Literary form: Not fiction Language: Spanish Bogota : 3R Editores, 2005 Availability: Items available for loan: Biblioteca Central Rafael Parga Cortes (1)Call number: 658.812 A341e. Place hold Add to cart (remove)
	5.	Servicio al cliente interno : todos somos clientes y todos tenemos clientes / Rigoberto Martínez Bermúdez by Martínez Bermúdez, Rigoberto Series: Área: Marketing Edition: 1a. Edición Material type: Text; Format: print ; Literary form: Not fiction Language: Spanish Bogotá : Ediciones de la U, 2016 Availability: Items available for loan: Biblioteca Central Rafael Parga Cortes (2)Call number: 658.812 M385s, ... Place hold Add to cart (remove)
	6.	Marketing de servicios / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler; revisión técnica Juan Pablo Calderon Davalos, Irma Lopez Espinosa by Zeithaml, Valarie E Edition: 5 ed. Material type: Text; Format: print ; Audience: General; Language: esp Mexico : McGraw-Hill, 2009 Availability: Items available for loan: Biblioteca Central Rafael Parga Cortes (2)Call number: 658.809 Z45m, ... Place hold Add to cart (remove)
	7.	La revolución del servicio / Karl Albrecht, traducción Jesus Villamizar Herrera by Albrecht, Karl Villamizar Herrera, Jesus, tr Material type: Text; Format: print ; Audience: General; Language: esp Bogota : Legis, 1991 Availability: Items available for loan: Biblioteca Central Rafael Parga Cortes (2)Call number: 658.812 A341r, ... Place hold Add to cart (remove)
	8.	Mercadeo corporativo : el servicio al cliente interno, equipos de mejoramiento continuo / Humberto Serna Gomez by Serna Gomez, Humberto Series: Coleccion Manuales Prácticos para Gerentes Material type: Text; Format: print ; Audience: General; Language: esp Santafe de Bogotá : Legis, 1992 Availability: Items available for loan: Biblioteca Central Rafael Parga Cortes (1)Call number: 658.8 S486m. Place hold Add to cart (remove)
	9.	No cover image available Gerencia del servicio : alternativa para la competitividad / Mario Enrique Uribe Macías by Uribe Macías, Mario Enrique [autor] Series: Área: Gestión empresarial Edition: 3a. Edición Material type: Text; Format: print ; Literary form: Not fiction Publisher: Bogotá : Ediciones de la U, 2017 Availability: Items available for loan: Biblioteca Central Rafael Parga Cortes (2)Call number: AU 658.812 U76g, ... Place hold Add to cart (remove)

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