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	1.	No cover image available Identificación y análisis de la percepción del cliente respecto al servicio en las grandes superficies de la ciudad de Ibagué / Mario Samuel Rodríguez Barrero; Mario Enrique Uribe Macias, director by Rodríguez Barrero, Mario Samuel Uribe Macias Mario Enrique dir Material type: Text; Format: print ; Literary form: Not fiction Language: Spanish Colombia : Universidad del Tolima, 2012 Dissertation note: Tesis (Especialista en gerencia de mercadeo). Universidad del Tolima, Facultad de Ciencias Availability: Items available for loan: Biblioteca Central Rafael Parga Cortes (1)Call number: T 0936 001. Place hold Add to cart (remove)
	2.	Marketing de servicios / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler; revisión técnica Juan Pablo Calderon Davalos, Irma Lopez Espinosa by Zeithaml, Valarie E Edition: 5 ed. Material type: Text; Format: print ; Audience: General; Language: esp Mexico : McGraw-Hill, 2009 Availability: Items available for loan: Biblioteca Central Rafael Parga Cortes (2)Call number: 658.809 Z45m, ... Place hold Add to cart (remove)
	3.	No cover image available Hotel convention sales, services, and operations = Convenciones del hotel ventas, operaciones y servicios / Pat Golden Romero by Romero, Golden Pat Edition: 1 ed. Material type: Text; Format: print ; Audience: General; Language: English Boston : El Sevier, 2007 Availability: Items available for loan: Biblioteca Central Rafael Parga Cortes (3)Call number: 658.82 R763h, ... Place hold Add to cart (remove)
	4.	Marketing turistico : una perspectiva desde la planificacion / Roberto Boullon by Boullon, Roberto Series: Coleccion Temas de Turismo Edition: 1 ed. Material type: Text; Format: print ; Audience: General; Language: esp Buenos Aires : Librerias Turisticas, 1998 Availability: Items available for loan: Biblioteca Central Rafael Parga Cortes (3)Call number: 338.4791 B764ma, ... Place hold Add to cart (remove)
	5.	Practica de la franquicia / Enrique Carlos Diez de Castro, Jose luis Galan Gonzalez by Diez de Castro, Enrique Carlos Galan Gonzalez, Jose Luis Series: Serie McGraw Hill de Management Material type: Text; Format: print ; Audience: General; Language: esp Madrid : McGraw Hill Interamericana de España, 1998 Availability: Items available for loan: Biblioteca Central Rafael Parga Cortes (1)Call number: 381.13 D568p. Place hold Add to cart (remove)
	6.	Marketing de servicios: estrategias para turismo, fiannzas, salud y comunicación / Marcos Henrique Noguera Cobra; traducción Germán Alberto Villamizar; revisión técnica Alberto Narvaez Rozotraduccion Luis O. Rodríguez Acosta; revisión técnica Fernando David Figueroa by Noguera Cobra, Marcos Henrique Narvaez Rozo, Alberto, rev Villamizar, Germán Alberto, tr Zwarg, Flavio Arnaldo Edition: 2 ed. Material type: Text; Format: print ; Audience: General; Language: esp Santafe de Bogotá : McGraw-Hill Interamericana, 2000 Availability: Items available for loan: Biblioteca Central Rafael Parga Cortes (4)Call number: 658.809 N778m, ... Place hold Add to cart (remove)
	7.	Fundamentos de marketing turistico / Miguel Angel Acerenza by Acerenza, Miguel Angel Series: Trillas Turismo Material type: Text; Format: print ; Audience: General; Language: esp Mexico : Trillas, 2004 Availability: Items available for loan: Biblioteca Central Rafael Parga Cortes (4)Call number: 338.4791 A173f, ... Place hold Add to cart (remove)
	8.	Comercializacion de productos y servicios turisticos / Isabel Milio Balanza, Monica Cabo Nadal by Milio Balanza, Isabel Cabo Nadal, Monica Series: Hosteleria Turismo Edition: 1 ed. Material type: Text; Format: print ; Audience: General; Language: esp Madrid : International Thomson Editores, 2000 Availability: Items available for loan: Biblioteca Central Rafael Parga Cortes (3)Call number: 338.4791 M661c, ... Place hold Add to cart (remove)
	9.	La revolución del servicio / Karl Albrecht, traducción Jesus Villamizar Herrera by Albrecht, Karl Villamizar Herrera, Jesus, tr Material type: Text; Format: print ; Audience: General; Language: esp Bogota : Legis, 1991 Availability: Items available for loan: Biblioteca Central Rafael Parga Cortes (2)Call number: 658.812 A341r, ... Place hold Add to cart (remove)
	10.	El servicio invisible : fundamento de un buen servicio al cliente / Humberto Dominguez Collins by Dominguez Collins, Humberto Edition: 1 ed. Material type: Text; Format: print ; Audience: General; Language: esp Bogota : Ecoe Ediciones, 2006 Availability: Items available for loan: Biblioteca Central Rafael Parga Cortes (1)Call number: 658.812 D671s. Place hold Add to cart (remove)
	11.	De la calidad de servicio a la fidelidad del cliente / Dolores Seto Pamies by Seto Pamies, Dolores Series: Libros Profesionales de Empresa Edition: 1 ed. Material type: Text; Format: print ; Audience: General; Language: esp Madrid : Esic, 2004 Availability: Items available for loan: Biblioteca Central Rafael Parga Cortes (1)Call number: 658.812 S495c. Place hold Add to cart (remove)

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