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1.
Sistema de gestión de la calidad del servicio : sea líder en mercados altamente competidos / Pablo Emilio Riveros Silva by
  • Riveros Silva, Pablo Emilio
Series: Colección Textos universitarios
Edition: 3a ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: Spanish Colombia : Ecoe Editores, 2007
Availability: Items available for loan: Biblioteca Central Rafael Parga Cortes (4)Call number: 658.562 R621s, ...

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2.
Gerencia del servicio : la clave para ganar todos / Jorge Eliécer Prieto Herrera by
  • Prieto Herrera, Jorge Eliécer
Series: Colección: administración. Área: mercadeo y ventas
Edition: 2a ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: Spanish Bogotá : Ecoe Editores, 2011
Availability: Items available for loan: Biblioteca Central Rafael Parga Cortes (2)Call number: 658.812 P949g, ...

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