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	1.	Sistema de gestión de la calidad del servicio : sea líder en mercados altamente competidos / Pablo Emilio Riveros Silva by Riveros Silva, Pablo Emilio Series: Colección Textos universitarios Edition: 3a ed. Material type: Text; Format: print ; Literary form: Not fiction Language: Spanish Colombia : Ecoe Editores, 2007 Availability: Items available for loan: Biblioteca Central Rafael Parga Cortes (4)Call number: 658.562 R621s, ... Place hold Add to cart (remove)
	2.	Comportamiento del consumidor / Roger D., Blackwell, Paul W. Miniard, James F. Engel; traducción Gabriel Sanchez; revisión técnica Gonzalo Efrain Mendez Gonzalez by Blackwell, Roger D Engel, James F Mendez Gonzalez, Gonzalo Efrain, rev Miniard, Paul W Sanchez, Gabriel, tr Edition: 9 ed. Material type: Text; Format: print ; Audience: General; Language: esp International Thomson Editores, 2002 Availability: Items available for loan: Biblioteca Central Rafael Parga Cortes (2)Call number: 658.8342 B632c, ... Place hold Add to cart (remove)
	3.	Servicio al cliente. Metodos de auditoria y medición / Humberto Serna Gomez, John Jairo Gomez by Serna Gomez, Humberto Gomez, John Jairo Rodriguez, Maria Dolores Serna H. Sergio Series: Temas Gerenciales Edition: 2 ed. Material type: Text; Format: print ; Audience: General; Language: esp Santafe de Bogotá : 3R Editores, 1999 Availability: Items available for loan: Biblioteca Central Rafael Parga Cortes (2)Call number: 658.812 S486s, ... Place hold Add to cart (remove)
	4.	El servicio invisible : fundamento de un buen servicio al cliente / Humberto Dominguez Collins by Dominguez Collins, Humberto Edition: 1 ed. Material type: Text; Format: print ; Audience: General; Language: esp Bogota : Ecoe Ediciones, 2006 Availability: Items available for loan: Biblioteca Central Rafael Parga Cortes (1)Call number: 658.812 D671s. Place hold Add to cart (remove)
	5.	No cover image available Herejes / Leonardo Padura by Padura, Leonardo, 1955- Series: Colección Andanzas Edition: 2a. Edición Material type: Text; Format: print ; Literary form: Not fiction Publisher: Bogotá : Planeta Colombiana, 2015 Availability: Items available for loan: Biblioteca Central Rafael Parga Cortes (1)Call number: Cu-863.5 P125h. Place hold Add to cart (remove)

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