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	1.	Servicio al cliente. Metodos de auditoria y medición / Humberto Serna Gomez, John Jairo Gomez by Serna Gomez, Humberto Gomez, John Jairo Rodriguez, Maria Dolores Serna H. Sergio Series: Temas Gerenciales Edition: 2 ed. Material type: Text; Format: print ; Audience: General; Language: esp Santafe de Bogotá : 3R Editores, 1999 Availability: Items available for loan: Biblioteca Central Rafael Parga Cortes (2)Call number: 658.812 S486s, ... Place hold Add to cart (remove)
	2.	Gerencia estrategica : teoria - metodologia alineamiento, implementacion y mapas estrategicos, indices de gestion / Humberto Serna Gomez by Serna Gomez, Humberto Series: Temas Gerenciales Edition: 8 ed. Material type: Text; Format: print ; Audience: General; Language: esp Santafe de Bogotá : 3R Editores, 2003 Availability: Items available for loan: Biblioteca Central Rafael Parga Cortes (4)Call number: 658.42 S486g, ... Place hold Add to cart (remove)
	3.	El sentido comun en la economia colombiana : textos de lectura para universitarios / Hernan Echavarria Olozaga by Echavarria Olozaga, Hernan Series: Temas Gerenciales Edition: 7 ed. Material type: Text; Format: print ; Audience: General; Language: esp Bogota : 3R Editores, 1997 Availability: Items available for loan: Biblioteca Central Rafael Parga Cortes (7)Call number: 330.9861 E18s, ... Place hold Add to cart (remove)

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